Once you have signed for the item on delivery, you accept the condition of the item and Enchanted Furnishings no longer have responsibility.
We are happy to refund most items within 3 days of receipt, but a collection charge will apply depending on the size of the item. Please ensure any returned goods are in the same condition and original packaging they were delivered in. Enchanted Furnishings reserve the right to consider the condition you return an item in and to make deductions from your refund in account of any damage to the item or packaging.
If you would like a refund on your item, please contact a member of our team. The refund will be processed once the items have been collected and received back into our warehouse. Please allow 14 days for the refund to be processed. Please note that shipping costs are non-refundable, therefore this will be deducted from your refund.
We do not accept returns on any mirrored furniture where the item has been cracked or chipped whilst in your possession and is therefore not in the condition the item was in when delivered.
Please gently hand tighten handles onto the drawers, do not use any tools for this as too much pressure will cause the glass to shatter. Enchanted Furnishings are not liable for any damage caused in this way.
Once the furniture is in your possession it is your responsibility to adhere to health and safety regulations in your home.